Customer Service

🦉 Welcome to Vape Owls Customer Service

At Vape Owls, we’re committed to providing an exceptional experience from browsing to checkout and beyond. Whether you’re a new vaper or a wholesale partner, our team is here to support you every step of the way.

📞 1. Contact Us

Need help or have feedback? Reach out to our friendly customer service team:

  • Email: cs@vapeowls.com

  • Live Chat: Available on our website during business hours

🕘 2. Business Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (Pacific Time)

  • Saturday & Sunday: Closed

📱 4. Follow Us Online

Stay connected for the latest product drops, exclusive deals, and vape community news:

🛍️ 5. Product Support

Not sure which vape is right for you? Need help with a device?
Our knowledgeable team is here to assist with:

  • Product recommendations

  • Usage instructions

  • Compatibility and troubleshooting

📦 6. Order Assistance

For help with:

  • Placing or modifying an order

  • Shipment tracking

  • Order status updates
    Please contact our support team—we aim to keep your order process seamless and stress-free.

🔄 7. Returns & Exchanges

To request a return or exchange, please refer to our Return Policy for step-by-step instructions.
Our team will guide you through the process and ensure a smooth resolution.

💬 8. Feedback & Suggestions

Your feedback matters!
Let us know how we can improve. Whether it’s product ideas or service suggestions, we’re always listening.

🤝 9. Friendly, Professional Service

Our support team is dedicated to providing fast, courteous, and professional assistance.
We’ll do everything we can to resolve your concerns quickly and to your satisfaction.

🔐 10. Privacy & Security

We take your privacy seriously.
All personal data is handled with the utmost care and is used solely to assist you with your orders and inquiries. Learn more in our Privacy Policy.

🌍 11. Community & Engagement

Join the Vape Owls community through:

  • Social media engagement

  • Customer spotlights

  • Promotions and giveaways
    We love connecting with fellow vapers—come fly with us!

📚 12. Vape Education

Looking to learn more?
Check out our:

  • Blog for trends and product spotlights

  • FAQs for quick answers

  • Video tutorials to guide your vaping journey
    And don’t hesitate to reach out with any questions!

Have questions, comments, or need help?
We’re here to support your vaping journey—every puff of the way.

🦉 Vape Owls — Shop Smart. Vape Wise.