Shipping policy

Shipping Policy for Vapeowls

At Vapeowls, we strive to provide a smooth and efficient shipping experience for our customers. Please review our shipping policy below for detailed information about our shipping process.

1. Shipping Destinations

1.1 We ship within the United States to locations where permitted by law and supported by our system. Availability may vary by state, region, or ZIP code due to local regulations.
1.2 International shipping is not available at this time.

2. Processing Times

2.1 Orders are processed within 1-2 business days after payment is confirmed.
2.2 Orders placed on weekends or holidays will be processed on the next business day.
2.3 Processing times may vary during peak seasons, promotions, or sales events.

3. Shipping Methods and Costs

3.1 Shipping options and costs are calculated at checkout based on the delivery address and selected shipping method.
3.2 We offer standard and expedited shipping options through reliable third-party shipping carriers.
3.3 Free standard shipping is available on U.S. orders totaling $75 or more (after discounts, before taxes), excluding oversized, freight, or international orders. This offer applies to standard shipping only and may be changed or discontinued at any time.

4. Delivery Times

4.1 Estimated delivery times depend on the shipping method chosen at checkout:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days
    4.2 Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or inclement weather.

5. Order Tracking

5.1 Once your order is shipped, you will receive a confirmation email with a tracking number.
5.2 You can use this tracking number to monitor your order’s delivery status directly on the carrier's website.

6. Shipping Restrictions

6.1 Due to legal and regulatory requirements, we do not ship to P.O. boxes, APO/FPO addresses, or any location where vaping products are prohibited by law.
6.2 It is the customer’s responsibility to ensure that their shipping address complies with all local regulations.

7. Damaged, Lost, or Missing Packages

7.1 Damaged Packages: If your package arrives damaged, please notify us within 48 hours of delivery. Include photos of the damaged packaging and product for a resolution.
7.2 Lost Packages: If your tracking information indicates that your package has been delivered, but you did not receive it, please contact the carrier first. If the issue is unresolved, contact us at cs@vapeowls.com for assistance.
7.3 Missing Items: If any items are missing from your order, notify us within 48 hours of delivery.

8. Shipping Errors

8.1 If we ship an incorrect item or deliver to the wrong address due to our error, we will cover the return shipping costs and ensure that the correct item is delivered promptly.

9. Undeliverable Packages

9.1 If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for additional shipping charges to reship the package.
9.2 Refunds for undeliverable packages will exclude original shipping costs.

10. Contact Information

If you have any questions or concerns regarding your order or shipping, please contact us at cs@vapeowls.com.

By placing an order with Vapeowls, you agree to the terms outlined in this Shipping Policy. Thank you for choosing Vapeowls for your vaping needs!